Jewellers Vigilance Canada Inc. - Privacy Policy
Our Commitment to Privacy
Jewellers Vigilance Canada (JVC) is committed to protecting
the privacy of information provided to us by our members and contributors.
The following privacy policy has been developed by JVC so that our members
and contributors can better understand the information that we need
from them, and so that they can consent to our collection, use and retention
of this information. These information handling procedures reflect the
requirements of the Personal Information Protection and Electronics
Document Act.
Information Collected by JVC
In the course of our day to day operations the JVC
will request and obtain from its members and contributors certain information
such as contact particulars: name, address, phone, fax, email, billing
information, complaint information. Other information may be requested
and provided by members and contributors if they choose. Any such information
received by us is treated as confidential and is subject to the terms
of our privacy policy.
Use of Information Collected by JVC
JVC uses this information for the purpose for which
it was submitted such as handling complaints, billing program participation
and replying to enquiries and JVC may use this information to provide
operational notices, program record keeping and to conduct research
on our industry practices. This may lead to JVC publicizing aggregate
data but will not result in the publishing or reporting of any personal
data provided to us except as noted below. JVC members and contributors
may add or remove their name from JVC’s mailing list by contacting
us at info@jewellersvigilance.ca.
Sharing of Information Collected by JVC
Information may be shared with our legal advisors and
with other third party service providers assisting us with member services
or providing advice or assistance to JVC generally. All third party
advisors and service providers shall be prohibited from using the information
for any purpose except for providing the services requested by JVC.
We are, and any third party advisors and service providers to JVC are
prohibited from selling, sharing, or otherwise transferring member information
to any other third parties. We will not disclose such information for
any other purpose with the following exceptions:
- Where required by law or regulation;
- Where requested by a government agency conducting investigations
or other proceedings;
- Where an indication of potentially fraudulent activity, deceptive
or misleading activity or potentially unlawful activity that a governmental
agency should be made aware of.
Information Security
JVC will maintain information in a secure environment.
We will employ reasonable means to protect the information against loss,
unauthorized disclosure, and unauthorized access. We will train our
staff so that they are aware of the requirements of this policy and
we shall require their adherence to this policy in their conduct of
JVC business. If we need to transmit data containing your information
we will take reasonable measures to protect the data during transmission.
Information Accuracy
We will make reasonable efforts to ensure the accuracy
of the information collected from and maintained by us. Any member or
contributor may contact our business office to enquire about the information
pertaining to the member. We will promptly correct any record shown
to us to be incorrect.
Privacy Officer
Our Privacy Officer can be reached at our office using
any one of the following means:
Mail: 27 Queen St. East
Ste.600
Toronto, Ontario
M5C 2M6
Email: info@jewellersvigilance.ca
Attention: Privacy Officer
Consent to Collect and Use of Information
We will consider that you consent to the information
collected by us in accordance with the terms of this privacy policy
unless you advise us otherwise. You may also withdraw your consent to
our continued retention of your information or advise us that certain
information provided by you at any item is not to be retained or saved
except for information, which we need in order to approve and continue
the approval of membership or as a contributor to JVC.
